Understanding patient experience starts long before the exam room, especially for families dealing with chronic and complex illnesses. It begins on the phone, in voicemail messages, in appointment reminders, and at what we often call “the window.” So, if you want to improve retention and referrals, start by understanding what […]
Patient Experience
33 posts
Healthcare should not require clinicians to also become marketing experts, yet here we are. In conversations with providers, one theme comes up again and again: being excellent at your clinical craft is no longer enough to bring new patients through the door. And that reality feels… a little heartbreaking. The […]
In infusion therapy, delivering quality treatment is only part of the equation. Patients are often anxious, uncertain, or physically uncomfortable when they arrive, so providing an exceptional experience can make all the difference. A thoughtful approach to every detail of the patient journey—from the first contact to post-treatment follow-up—can help […]
Healthcare providers, let’s talk about communicating with patients. We all know how critical it is to patient satisfaction and growth, but are we truly making it easy for our patients? Are we meeting them where they are? Or are we forcing them into our preferred methods? Here are some key […]
In the healthcare industry, trust forms the cornerstone of patient relationships. And, in today’s competitive marketplace, patients are often selecting where they receive their medical care. One way for infusion centers to build credibility is through authentic patient testimonials. Let’s explore why gathering patient feedback is vital for infusion centers, […]
Providing quality care is the foundation. Then, growth strategies for infusion centers include a robust marketing and sales strategy. That’s where we come in. Who We Are At Brummitt Group, we specialize in crafting tailored marketing, sales, and patient experience solutions for healthcare providers. Our expertise lies in creating unique […]
Customer service in physician offices is crucial in competitive markets. Patients seek medical care not only for their physical well-being but also for peace of mind, comfort, and a positive experience. In this blog post, we’ll delve into the significance of customer service in doctor’s offices and explore ways to […]
A spa-like environment is the way it makes you feel. Do you feel relaxed and welcome? Do you feel like it's okay to stay a while? Do you want to come back or at least not dread coming back?
As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off work to go to the doctor, or be in a situation where they must figure out what an insurance policy […]
Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll need to define who you are, create your identity, develop a physician outreach strategy, and build an excellent patient experience. […]
As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate individuals that will deliver amazing patient care. Most people in the industry chose it because they wanted to help people. […]